Warranty

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Warranty Coverage

Your Maleco Automatic Pool & Spa Cover is covered by a 3-year manufacturer’s warranty against defects in materials and workmanship, subject to the terms and conditions outlined below.

This warranty applies to the complete product, including the cover system, motor, control system and main operating components, provided the product has been installed, operated, cleaned, ventilated and maintained correctly in accordance with Maleco instructions.

Warranty coverage applies only to faults caused by manufacturing defects. It does not cover damage caused by misuse, neglect, incorrect operation, lack of maintenance, incorrect water chemistry, chemical damage, external damage or unauthorised repair.

Warranty Period

The complete Maleco Automatic Pool & Spa Cover is covered by a 3-year warranty from the date of installation.

Maleco may request photos, videos, service history or inspection by an authorised technician before approving any warranty claim.

What Is Covered

The warranty may cover manufacturing defects relating to:

Cover system components
Motor and drive system
Control system
Remote control system
Main operating components
Faulty materials
Faulty workmanship
Approved replacement parts where required

All warranty claims must be assessed and approved by Maleco or an authorised Maleco service technician.

What Is Not Covered

The warranty does not cover damage caused by:

Incorrect operation
Misuse, abuse or neglect
Standing, sitting, walking or placing heavy objects on the cover
Operating the cover while the spa is occupied
Operating the cover in strong winds above 30 km/h
Forcing the cover when resistance is detected
Continuing to operate the cover after a fault is noticed
Lack of regular cleaning or maintenance
Failure to ventilate the spa every 3–4 days
Incorrect spa water chemistry
Excessive chlorine, bromine or other chemical levels
Chemical vapour damage
Mould, mildew or odour caused by poor ventilation
Use of harsh cleaning products, bleach, solvents or abrasive cleaners
Unauthorised repairs, modifications or installation changes
Electrical modification or incorrect power supply
Storms, flooding, fire, impact or other external events
Normal wear and tear
Water Chemistry and Chemical Damage

Correct spa water chemistry is essential to protect the cover surface and components.

High chemical levels, including excessive chlorine, bromine or other spa chemicals, may damage the cover surface over time.

Damage caused by incorrect water chemistry, excessive chemical levels or chemical vapour build-up is not covered under warranty.

The owner is responsible for maintaining correct spa water balance at all times.

Owner Responsibilities

To maintain warranty protection, the owner must:
Use the cover only for its intended purpose
Follow all safety and operating instructions
Keep the cover clean and free from debris
Maintain correct spa water chemistry
Ventilate the spa every 3–4 days
Stop operation immediately if abnormal movement, noise or resistance is noticed
Do not force the cover under any circumstances
Arrange periodic professional inspection where required
Keep the original proof of purchase

Contact Maleco before attempting any repair or replacement.

Warranty Claims

To make a warranty claim, please contact Maleco Support and provide:

Customer name
Product details
Installation date
Description of the issue
Photos or video of the fault if requested
Service or maintenance history where applicable

Maleco may require inspection by an authorised technician before approving a warranty claim.

Unauthorised Repairs

Do not attempt to dismantle, repair, modify or replace any part of the cover system without written approval from Maleco.

Unauthorised repairs, modifications or electrical work may create unsafe operation and may void the warranty.

Any electrical, motor, transformer, control system or mechanical repair must be carried out by a qualified professional or authorised Maleco technician.

Important Note

This warranty does not replace the owner’s responsibility to operate and maintain the cover correctly.

Damage caused by misuse, neglect, lack of maintenance, incorrect water chemistry, forced operation, unauthorised repair or failure to follow Maleco instructions is not covered under warranty.